Fuel-Pumps.Net Terms & ConditionsBUSINESS HOURS
METHODS OF PAYMENT
SHIPPING RATES AND METHODS
SHIPPING TO ADDRESS OTHER THAN BILLING
SHIPPING OUTSIDE THE USA (INCLUDING CANADA)
ORDER STATUS CHECKS
CANCELLATION OF ORDER
RETURNING OF ORDER
LEGALITY OF PRODUCTS SOLD
INSTALLATION OF PRODUCTS
YOU AND YOUR CREDIT
RIGHT OF SERVICE
We are open Monday through Thursday from 9:00am to 8:00pm Eastern Standard Time, Friday 9:00am to 6:00pm, and Saturday from 10:00am to 3:00pm. Our Internet Web site is open 24 hours a day; unfortunately we cannot staff our Internet department 24 hours a day. All Internet orders are processed and filled in the order they are received during our normal business hours. We respond to all email messages during normal business hours in the order that they are received.
For us to provide the fastest and best service possible for your Internet-related questions and inquiries, please email us sales@Fuel-Pumps.Net. We strongly recommend that you use our email contacts provided instead of calling Fuel-Pumps.Net directly. Only the Internet department has immediate access to your Internet-related questions. All Internet questions are answered as fast as possible and in the order they are received. We ask that you please do not submit a question by email and phone, as this will only slow down the response to your questions further. If you wish to call us directly please keep in mind we may not have instant access to you specific questions and may require us to call you back to get the information you are requesting.
Being a member of the Internet community shouldn't mean that you lose your rights to privacy. It is Fuel-Pumps.Net's policy that we completely honor the privacy of all of our customers and visitors. For this reason, we make the following promises:
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
METHODS OF PAYMENT:
We accept only the following forms of payment for all Internet orders:
All orders will be shipped from Melbourne, Florida USA via FedEx (with the exception of ground shipments to US Territories, APO's, and FPOs which will be mailed USPS Priority Mail--without tracking.) FedEx will only deliver packages to a physical address and will not deliver to any kind of PO BOX, FPO, or APO address. All orders will require an adult signature to be received regardless of its destination or method of payment. Credit and debit card orders will be shipped to the billing address of the credit or debit cardholder. If the order is placed with a Cashiers Check or Money Order the order will ship to the physical address (NO POST OFFICE BOXES OR APO TYPE ADDRESS) provided on the order form by the person that is placing the order. Fuel-Pumps.Net is not responsible for incorrect addresses provided on Money Order or Cashiers Check orders. All credit and debit card information is fully verified for proper billing and cardholder information prior to shipping for security purposes.
All orders will be emailed a total order quote. If you do not receive the email within 1 business day of placing your order please email sales@Fuel-Pumps.Net If any portion of your order is back ordered, the back ordered parts will be shipped with no additional shipping charge when they become available. Fuel-Pumps.Net reserves the right to change shipping rates at any time without prior notice.
SHIPPING TO ADDRESS OTHER THAN BILLING
If you wish to ship to an address OTHER than the billing address, we require you to fax a photo copy of your credit card and driver's license to our fax line at 1 (321) 768-2889. On the cover page, write the CC#, expiration date, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) List the items you wish to purchase and include a signature. As soon as we receive this, we will begin processing your order.
ORDER SHIPPING OUTSIDE USA (Including Canada:)
Fuel-Pumps.Net will gladly ship Internet orders to anywhere in the world that FedEx will deliver. We require international customers to fax a photo copy of their credit card and driver's license to our fax line at 1 (321) 768-2889. On the cover page, write the CC#, expiration date, internet order number, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) List the items you wish to purchase and include a signature. This may be done before or after shipping quote.
All products are shipped using carrier-approved packing materials and methods. Any visible or hidden damage to the package you receive should be brought to the attention of the delivery person or to the carrier immediately by calling their customer service number for claims. Make sure to get the name of the driver and have him sign off the package as damaged. Please file claim with the carrier the same day you receive the package from the carrier. All claims for damaged merchandise must be made with the shipping carrier and not Fuel-Pumps.Net Please keep all shipping cartons and packing materials that you received with the damaged goods so the carrier can inspect the package based on you claims. Please keep in mind that Fuel-Pumps.Net can not initiate any claims with the carrier. The customer that received the package must make the initial claim. The reason for this is because the carrier will want to inspect the package based on your claims. Calling Fuel-Pumps.Net to initiate your claim will only serve to delay the claim process because we have no access to your damaged goods or the delivery driver information. If you need help with the carrier after you have made the initial claim with them please call us at (321) 725-3159 for assistance. Fuel-Pumps.Net is not responsible for any package damage claim made by the customer if not filed with the carrier within 24 hours of (or next business day after) delivery. It is the responsibility of the customer and not Fuel-Pumps.Net to keep all paperwork related with the claim filed by the customer.
If we ship you a package in error, please contact us within 72 hours (or next business day) of receiving your package to arrange for a pickup and re-shipment of the correct parts with no charge for shipping. If the order you received was placed incorrectly and you wish to return the parts to Fuel-Pumps.Net (if returnable), contact us for an RGA number. Any package that is returned for any reason not accompanied by an RGA number will be refused. All returns are subject to a standard 25% restocking fee. Return freight is non-refundable for improperly placed orders. Please make sure you are ordering the proper parts that fit your application. If you have any questions about your order, or if the description provided about the products is unclear, please call our Sales Division at (800) 880-0960 before placing your Internet order.
ORDER STATUS CHECKS:
Unfortunately due to the large volume of emails we get regarding orders placed a day or two prior we must now enforce a waiting period on status checks. We believe this will allow us to serve our customers better by giving our internet staff more time to spend on order processing, checking into orders which are actually late, and updating the web site. So we ask you to wait 5 full business days before contacting us regarding your order. If you are in a rush for the order you must contact us BEFORE placing the order to make sure we have the parts in stock. If there are any problems with the order we will contact you. If you do not receive a reply to your order within 1 business day then your order did not make it through our system and you need to email sales@Fuel-Pumps.Net . Our tracking system automatically emails out tracking numbers for 95% of all orders within 24-48 hours of the order leaving our warehouse. Emailing and then calling us is twice the work for us!! Doing both will NOT speed up our reply and will in fact slow it down.
CANCELLATION OF ORDER: (order which has not shipped yet)
If a customer wishes to cancel an order (provided it is not a special order or custom order product), it is the responsibility of the customer to cancel the order prior to the order being manufactured, assembled, built or shipped. If a customer cancels an order after the product has been shipped, manufactured or assembled (if special order), the customer is subject our RETURNING OF ORDER policies. If the order has not shipped, been manufactured or assembled a 100% refund with a $20 processing fee will apply. It is up to the customer to find out if the order is a special order!
RETURNING OF ORDER: (order which has shipped)
Fuel-Pumps.Net will gladly accept eligible returns within 10 days of receipt as long as the part has not been installed. No returns will be accepted for electrical parts of any kind. No returns will be accepted for special-order items. No returns will be accepted for non-stocking items. It is up to the customer to find out if a item is special order or non-stocking! No product will be considered for refund or exchange if it is more that 30 days after invoice date. All returns must have return goods authorization (RGA) number issued before any return or credit can be issued to the customer. No returns are accepted on used, installed, electrically-operated, non-stocking, or special order parts other than a warranty (if any) claim for a manufacturer defect. Shipping charges on all returned products are non-refundable. It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for you application prior to the installation of the parts. Fuel-Pumps.Net will charge a 25% restocking fee for ANY and ALL returned items (if returnable). ABSOLUTELY NO RETURNS ON ANY SPECIAL - ORDER / BLOWOUT SPECIALS / SUPER SALE SPECIALS / OR NON - STOCKING PARTS. All returns must be pre-approved, with an RGA number clearly displayed on the box the box in which the parts are shipped. Fuel-Pumps.Net recommends that the customer insure all returns in case the package is lost in transit. Fuel-Pumps.Net reserves the right to have the customer ship their warranty claim directly to the manufacturer. All returns must be received within 15 business days after the RGA number is issued; otherwise the return will be refused, and the RGA becomes void. The RGA number does not imply a replacement or refund of any kind, but only that we will inspect the product based on the claims you have made. A refund, exchange, credit or core charge refund will not be considered until all related items, hardware, and accessories have been returned to Fuel-Pumps.Net and your claims have been fully inspected by our staff or the manufacturer. Original shipping, handling, customs or duty fees are non-refundable. A photocopy of the customer's sales invoice, a written explanation of the problem, and a contact phone number, must accompany all authorized returns. Customers must be aware and fully understand that they may be subject to inbound and outbound freight charges to handle and process their warranty claim. These freight charges are billed to Fuel-Pumps.Net by the manufacturer and will be passed on at that cost to the customer. All unauthorized returns of products will be guaranteed to sit on a shelf indefinitely or longer.
All approved refunds will be paid either by company check, credit card or account credit to be done solely by the Fuel-Pumps.Net staff. All refunds will be totally consummated (paid) within 30 business days of being approved for refund.
All special order items will be charged in full at time of order. All special order items will be processed in the most efficient and timely manner possible. Fuel-Pumps.Net cannot and will not be held responsible for delays beyond their control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE. Fuel-Pumps.Net will not be held responsible for specific ship-to or receiving dates of your special order. Refusal of a special order shipment does not constitute your right to a refund of any kind whatsoever.
It is the sole responsibility of the customer to contact Fuel-Pumps.Net within 72 hours of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed after 72 hours of the delivery date. No exceptions will be made.
All merchandise distributed by Fuel-Pumps.Net is subject to the manufacturers' warranties only (if any). Fuel-Pumps.Net makes every effort to carry only the highest quality products. Some racing, special order, or custom-made parts are sold "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not Fuel-Pumps.Net to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. Some warranty claims for sophisticated electronic devices can take upwards of 4 to 12 weeks or more to be processed by the manufacturer. It is the sole responsibility of the customer, and not Fuel-Pumps.Net to retain any sales invoices to assist in processing warranty claims.
For more information, see the Walbro Warranty information in our FAQ.
Refused shipments (without prior approval) are automatically subject to a 25% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 25%.
LEGALITY OF PRODUCTS SOLD:
Fuel-Pumps.Net does not guarantee the legality of any products we sell. Some parts sold by Fuel-Pumps.Net may void the warranty (if any) of the vehicle on which you are installing the parts. It is the customer's responsibility to check with local, state, federal laws, and manufacturers, as well as race sanctioning bodies before ordering any products from Fuel-Pumps.Net Some parts we sell are for racing use only and are not legal at any time for public street use.
INSTALLATION OF PRODUCTS:
Fuel-Pumps.Net strongly recommends that a trained professional install all parts. Improper installation of any part may void the warranty (if any) and cause injury or death.
YOU AND YOUR CREDIT:
Because of the extremely high volume of Internet orders that we process on a daily basis, Fuel-Pumps.Net cannot dedicate excessive amounts of time or resources to the task of trying to contact customers about declined credit or debit cards. All orders are filled in the order they are received based on the correct information provided and our ability to verify the information with the issuing bank. It is the sole responsibility of the customer to provide Fuel-Pumps.Net with accurate ordering information. Please verify with your bank prior to placing your order that you have sufficient available credit and that all information provided is true and correct. The reason for this policy is due to the fact that our web sites are maintained in an effort to reduce phone congestion and to allow informed customers to view and place orders at their leisure. When your credit or debit card order is declined (for any reason) this delays processing orders with proper credit and order information. Please keep in mind that a considerable amount of time has already been spent to verify, process, and package your order. Fuel-Pumps.Net typically will not dedicate any additional time or personal resources to that order until such time that all other orders for that day with proper credit and information have been filled.
RIGHT OF SERVICE:
Fuel-Pumps.Net reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest on Fuel-Pumps.Net as a company and its customer base as a whole.
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